Schedule of Fees
Electricity and Gas
| Fees | Amount (GST exclusive) |
|---|---|
| Special or Final Read | $30.00 |
| Additional Manual Meter Read Fee | $12.00 |
| Electricity Reconnection | From $75.00* |
| Electricity Disconnection (per visit) | $95.00* |
| Electricity After Hours Reconnection** | $150.00 |
| Gas Disconnection or Reconnection | As quoted |
| Gas After Hours Disconnection or Reconnection** | As quoted |
| Gas Same Day Disconnection or Reconnection | As quoted |
| Safety Reconnection and Disconnection (based on the network) | As quoted |
| LPG Cylinder Rental Rate (per day) | As quoted |
| LPG Bottle Fee (per bottle) | As quoted |
| LPG Urgent Bottle Delivery Fee*** | From $110 |
| LPG Weekend and Public Holiday Urgent Delivery Fee*** | From $180 |
| LPG Bottle Delivery Turndown Fee | $45 + urgent delivery fee if it was an urgent delivery |
| Debt Administration | $25.00 |
| Customer Site Visit | $60.00 |
| Electricity Metering or Inspection Call Out (includes meter change, relocation, inspection and test) | As quoted |
| Lost Asset Fee | As quoted |
| Electricity New Connection or Livening | $95.00 |
| Electricity Capacity Upgrade or Downgrade | As quoted |
| Gas Metering or Inspection Call Out (includes meter change, relocation, inspection and test) | As quoted |
| Gas New Connection or Livening | As quoted |
| Gas Capacity Upgrade or Downgrade | As quoted |
| Bill Copy | $5.00 |
| In Store Payment Fee | $2.50 |
| Credit Refund (Direct Credit only. Free on Closed Accounts) | $15.00 |
| Pricing Plan Change (one free change per annum) | $15.00 |
| COV (Certificate of Verification) | $170.00 |
| No Access Fee | $25.00 |
| Administration of Arrears | Up to $1.15/day |
All Electricity and Gas fees are GST inclusive. Exclusions apply***
The above fees may be adjusted in accordance with your Product Schedule.
A combination of charges may apply to individual tasks.
A 1.0% credit card surcharge fee will be charged and added to payments made by Mastercard and Visa.
Your account will be charged in New Zealand Dollars.
*If your disconnection or reconnection fee is going to exceed this we will make contact with you.
**The afterhours fee applies to any reconnection requested after 4pm, or any reconnection scheduled for completion after 4pm, weekends, or public holidays. Additional charges may apply for LPG deliveries on public holidays.
***Please note LPG urgent delivery fees exclude GST.
Broadband and Phone
| Fees | Amount (GST inclusive) |
|---|---|
| Monthly Unlimited Broadband | Dependent on plan type (see schedule below) |
| Fixed Wireless Broadband | Dependent on plan type (see schedule below) |
| Modem Delivery / Return Fee | $20 |
| Modem Fee | $170.00 |
| Fixed Wireless Modem Fee | $250 |
| Fixed Wireless Early Termination Fee | $150 |
| Blocking Fee | $12.00 |
| Unlocking Fee | $12.00 |
| Administration of Arrears | $1.15 per day |
| Static IP Fee | $13 per month |
| No Fault Found Fee | $228.85 |
*Standard Rates for excessive Broadband usage will be charged at $0.1+GST/GB
Monthly Plan if you have requested a Grey Power Electricity Modem
|
|
Starter ADSL/VDSL |
Lite Fibre (UFB 100/20) |
Everyday Fibre (UFB 500/100) |
Fibre Pro (UFB max/500) |
|
Monthly Plan (GST inclusive) |
$85/month |
$71/month |
$95/month |
$111/month |
The $71 per month includes a $6 per month modem fee and a $65 per month plan. If you BYO Modem, you will pay $65 per month for the Lite Fibre plan.
Monthly Plan if you are using your own Modem
|
|
Starter ADSL/VDSL |
Lite Fibre (UFB 100/20) |
Everyday Fibre (UFB 500/100) |
Fibre Pro (UFB max/500) |
|---|---|---|---|---|
|
Monthly Plan (GST inclusive) |
$80/month |
$65/month |
$90/month |
$106/month |
Fixed Wireless Broadband Monthly Plan
|
4G Wireless Pro |
4G Wireless Lite |
|
| Monthly Plan (GST inclusive) | $65/month | $57/month |
Phone Service
Our base product for the Phone Services is the National Landline Plan which includes phone rental. The other features can be added if you have requested a Grey Power Electricity Modem.
| Fees | Amount (GST inclusive) |
|---|---|
| Unlimited National Landline Calling Line Rental (base product) |
$10/month |
| Add-ons | |
| Unlimited NZ Mobile Calling Unlimited International Landline Calling to 21 Countries* |
$20/month |
| Other Phone Charges* | See greypowerelectricity.co.nz/phone |
*Other charges apply if you make calls outside your plan. For a list of included countries, visit greypowerelectricity.co.nz/phone.