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Schedule of Fees



Failure to provide 30 days’ notice to terminate Agreement – Early Termination Fee. $150.00
Special or Final Read $15.00
Electricity Reconnection $75.00
Electricity Disconnection (per visit) $95.00
Electricity After Hours Reconnection* $125.00
Gas Disconnection or Reconnection $80.00
Gas After Hours Disconnection or Reconnection* $185.00
Gas Same Day Disconnection or Reconnection $130.00
LPG Urgent Delivery Fee $60 - $180.00
Debt Administration $25.00
Customer Site Visit $60.00
Metering or Inspection Call Out (per visit and includes meter change, relocation, inspection and test) $130.00
New Connection or Livening $95.00
Capacity Upgrade or Downgrade $140.00
Bill Copy $5.00
Credit Refund (direct credit only. Free on closed Accounts). $15.00
Pricing Plan Change (one free change per annum). $15.00
Residential Bond (special circumstances apply) Up to $150.00
Debt Collection All Costs
No Access Fee $25.00
Administration of Arrears Up to $1.15/day


All fees are GST inclusive and are in New Zealand Dollars.

*The afterhours fee applies to any reconnection that is requested after 4pm and for completion the same day, or any reconnection where the customer requests that it be done from 4pm onwards. The after hours reconnection fee also applies to Weekends and Public Holidays.

 A combination of charges may apply to individual tasks.