As a Grey Power Electricity customer, we endeavour to read your meter every month to ensure each bill is up to date and accurate. All you have to do is make sure we have access to your meter.
If we are unable to gain access to your meter, we will leave a card in your mailbox to advise you of this. You can either email us with your meter read (within 48 hours) at firstname.lastname@example.org or call us on 0800 473 976.
Smart meters rely on good network coverage. If the meter signal is unavailable or weak, we may not be able to get a remote reading. If this happens, we may need to send you an estimated bill or visit to read your meter. If your main switch is turned off, we won't receive any data for that period. If you do receive an estimated bill, any discrepancy between last actual read and your next actual read would be balanced out.
If we need a key to gain access to your property you can contact us and we will arrange a secure key pack to be sent out to you. Call us on 0800 473 976 or email email@example.com.
To help you read your meter, we have provided an explanation of the three most common meter types– Digital, Dial and Electronic. If you are having difficulty reading your meter, please contact us.
To read a digital meter, you read the meter numbers from left to right (the last number, which is usually red, is irrelevant).
When reading a dial meter (read left to right), always note down the number that the dial or arrow has just passed, even if the number is not the closest number to the dial. This meter is reading 25236.
Electronic meters display the reading for you. Read it left to right.