Payment Options


We offer a variety of payment options so you can choose the most convenient option for your home.
Any pricing specified on this site is in New Zealand Dollars.

SmoothPay
Direct Debit
My Account
New Zealand Post
Automatic Fixed Payment
Internet Banking
Credit Card
Telephone Banking

SmoothPay


SmoothPay spreads your electricity payments evenly throughout the year, so you pay the same amount for your bill each month.

How it works:
  1. We will calculate your electricity costs over a year, and divide this into weekly, fortnightly or monthly payments – you can choose the frequency that is best for your home.
  2. You will still receive a bill each month (electronic or in the mail), so you can keep track of your energy usage and payments.
  3. On the agreed payment day, we will deduct the payment amount from your bank account by direct debit. We will review your account 3 months after you have been set up on Smooth Pay to check your regular payments are in line.
  4. We will review your account 3 months after you have been set up on Smooth Pay to check your regular payments are in line with the amount of energy you are using. If your payments need to be adjusted, we will give you at least 10 days’ notice before a new payment amount is deducted from your bank account.
  5. We will then review your account periodically to ensure you are paying the correct amount for your home based on your usage.Setting up your SmoothPay

    Call us on 0800 473 976 and our Customer Care Team will help you work out what your payments will be.

Direct Debit


With direct debit your total bill is paid automatically from your bank account on the due date. This is a convenient, simple and secure way to pay your bill each month. To pay by direct debit, call us today on 0800 473 976 or complete a direct debit form and post to Pulse Energy, PO Box 10044, Dominion Rd, Auckland 1446. Alternatively you can download and print a form here.

Online direct debit form

If you currently have a direct debit, we will continue this method of payment automatically for your new property. For any changes to your payment method please call us on 0800 473 976

My Account


My Account is the most convenient way for you to manage your electricity account.
What you can look forward to with My Account
Getting My Account for your home is easy
  1. Click here to register for My Account if you have received your first bill and would like to view your account online.
  2. Call our Customer Care Team on 0800 473 976

New Zealand Post


Visit any New Zealand PostShop and you can choose to pay your bill by cash or EFTPOS. You will need to take your Grey Power Electricity bill with the attached barcode remittance slip with you. The PostShop will use the barcode on your bill to locate your account.
From 1 July 2024, there will be a $2.50 fee for paying your bill over the counter at a NZ Post store. There are other easy ways to pay your bill, you can view them on your bill.

To find out where your nearest New Zealand PostShop is click here.

Automatic Fixed Payment


You can choose to pay a fixed amount by setting up a monthly automatic payment with your bank. If there’s still an amount owing when you receive your invoice, simply pay the outstanding balance by the due date.

Automatic payments can be setup by using your bank’s internet banking facilities, or obtaining an automatic payment form from your bank.

Internet Banking


Log on to your bank’s Internet banking service on or before the due date of your bill, and pay the amount shown on your bill.

Setting up Internet Banking

Go to your bank’s website, register with their Internet banking service and select ‘Pulse Energy Alliance LP’ as a payee/biller. If your bank does not have Pulse Energy Alliance LP set up as a bill payee, you will need these details to set this up:


Bank account name: Pulse Energy Alliance LP
Bank Account Number: BNZ 02-0108-0333798-029
If you are required to include only a two digit suffix then you should use 29
Reference: Use your Grey Power Electricity account number located top right of your power bill
Particulars: your initials and surname

Credit Card


If you would like to pay your bill by Credit Card, please log into your My Account here.

Credit Card Direct Debit

If you would like to set up your credit card to automatically pay your bill on the due date each month, please go to your My Account dashboard and set up a direct debit:

My Account

How to set up a Direct Debit with your Credit Card on My Account:
Log in to My Account > go to your Dashboard > click "Set up Direct Debit" > set up a Direct Debit using your Credit Card
Once setup, the total amount of your bill will be charged to your Visa or MasterCard each month on the payment due date.
You can always call us up to two business days before a bill is due, if you would like to cancel your credit card payment authority.

Conditions of the authority to accept payments by Credit Card


1. The Initiator has agreed to give written advance notice to the Customer of the net amounts(s) to be debited to the Credit Card Account and the due date of the debit to the Credit Card Account at least 10 calendar days (but not more than 2 calendar months) before the date when the debit to the Credit Card Account will be initiated.
The advance notice will include a schedule of the date(s) and amount(s) to be debited to the Credit Card Account, together with the following message: “The schedule below sets out the payment(s) that will be debited to your nominated credit card account on the due date(s) specified, unless you instruct us otherwise by the cancellations date(s) also specified below.” The Cancellation date will be at least two days prior to the due date to allow for amendment of amount(s) to be debited to the Credit Card Account.
2. The Customer may, at any time, terminate this Authority as to future payments by giving written notice of termination to the Initiator.
3. The Customer acknowledges that:-
(a) This Authority will remain in full force and effect in respect of all amounts to be debited to my/our Credit Card Account in good faith notwithstanding my/our death, bankruptcy or other revocation of this Authority until actual notice of such event is received by the Initiator.
(b) In any event, this Authority is subject to any arrangement now or hereafter existing between me/us and the issuer of my/our nominated credit card in relation to my/our Credit Card Account

Service fees

A 1.0% credit card surcharge fee will be charged and added to payments made by Mastercard or Visa. Credit card surcharge will be taken at the time of payment and will not appear on your bill.

Telephone Banking

Some people prefer to do banking on the move. Simply call your bank’s telephone banking service on or before the due date of your bill.

Setting up Telephone Banking

Call your bank and ask for Grey Power Electricity to be listed as a payee/biller on your telephone banking account. You will need to provide your bank with the information below:

Bank account name: Pulse Energy Alliance LP
Bank account number: BNZ 02-0108-0333798-029
If you are required to include only a two digit suffix then you should use 29
Reference: Use your Grey Power Electricity account number located top right of your power bill
Particulars: Your initials and surname