My Account is the most convenient way to manage your account online. You can view your usage and your bills, check your account balance, and make a payment online.
Contact Us
You can now make credit card payments and check your account balance quickly and securely using our 24/7 self-service available when you call us.
To get started, you’ll need:
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Your Account Number
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Your date of birth
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The phone number linked to your account
Our digital employee, Fern
Fern is available to help 24/7!
When speaking to Fern, it’s best to ask one question at a time and use simple or short phrases.
Frequently asked questions
How do I set up my modem?
Once you have received your modem in the mail, and you have received a text message from us telling you your connection is ready, you can get your broadband set up in just a few minutes.
Follow these simple instructions to get you on your way.
If you have Fibre and received your modem after 9 March 2022, please follow the instructions below:
If you have received your modem before 9 March 2022 or have ADSL/VDSL Connections, please follow the instructions below:
Note: If your house doesn’t have an ONT and you have requested a new Fibre connection, a technician will visit your home to install your broadband and set up your modem for you.
Do you have an app that shows your usage?
No, we currently don’t have an app. To find out how much power you have used over a certain period, you can request this here.
Am I locked into a long term contract?
We offer no long term contracts. If you need to leave, you can at any time.
If you have received a joining credit, this may be added to your final bill if you leave within the first 12 months.
How can I pay my bill?
We offer a range of payments options to suit you and your household:
- SmoothPay
- Direct Debit
- My Account
- NZ Post
- Automatic Fixed Payment
- Internet Banking
- Credit Card
- Telephone banking
Visit our payment options page to find out more.
Do I have to do a credit check?
Yes, we do require a standard credit check to join Grey Power Electricity.
Contact Us
Get in touch
Phone: 0800 473 976
International: +64 9280 1819
Fax: 09 378 4405
Faults: 0800 473 976 - press 1
Email: Contact us by email
Mail: Po Box 10044, Auckland 1446
Customer Support
Office hours: Monday to Friday 8am - 5pm (excluding public holidays)
Feedback and complaints: Click here
