Wireless Broadband is a home broadband service that uses the 4G mobile network. It's a great option as an alternative to a DSL/copper connection or if you're in an area where fibre isn't available yet.
Wireless Broadband
Wireless Broadband Plans
4G Wireless Pro
44Mbps
Avg. Download speed2
$65/month
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Unlimited Broadband
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Modem Included3
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Average download 44 Mbps and upload 20
Mbps
4G Wireless Lite
44Mbps
Avg. Download speed2
$57/month
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300GB Broadband
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Modem Included3
-
Average download 44 Mbps and upload 20
Mbps
Wireless Broadband plans are only available to residential electricity customers who currently have Fixed Wireless Broadband or an ADSL/VDSL connection at their property.
2Wireless Broadband speeds shown are peak-time average speeds based on the Commerce Commission’s MBNZ Autumn Report. Actual speeds may vary and can be affected by factors such as your location, network congestion, signal strength, and the capabilities of your device.
3If you cancel your Fixed Wireless Broadband within 12 months of signing up, an early termination fee of $150 applies, along with a Fixed Wireless Modem Fee if you do not return your modem within 20 days.
View our Terms and Conditions and applicable Product Schedule.
Can you call 111 during a power outage?
As more people move from using traditional copper network landlines to internet-connected landlines via a modem (which requires power to operate), there's a growing need to ensure they have an alternative way to contact emergency services (111) during a power outage. This is because their landline won't function without power. To address this, the Commerce Commission introduced the 111 Contact Code. Click here to learn more.
Enquire about Wireless Broadband
We're currently offering Wireless Broadband to customers with an existing Wireless Broadband, ADSL, or VDSL connection.
To get started, simply leave your details using the form and one of our friendly customer care team will be in touch.
Prefer to speak with someone directly? Call us on 0800 473 976 — we're happy to help!
Get in touch!
Discover Fibre Broadband
Explore our fibre broadband plans for the fastest speeds we offer.
Need help?
Experiencing issues with your Wireless connection? Our support team is here to help you or visit our online help desk anytime.
Frequently asked questions
My Wireless Broadband is not working, what can I do?
Here are a few steps you can try:
- Use the TP-Link Deco App for Support
- Restart Your Modem
- A simple reboot can often fix connectivity issues.
- Optimise Your 4G/5G Signal
- Place your modem near a window for the best signal.
- Try relocating it to different spots to improve coverage.
- You can check signal strength directly in the Deco app.
Still need help? Contact us at: 0800 473 976
How do I set up my Wireless Broadband modem?
Plug in the supplied TPLink Deco modem using the instructions below; it's plug and play; no technician needed.
Installing the Deco app is optional but recommended, as it allows you to link your Deco device to monitor it and unlock additional features.
| 1. Insert SIM card into the modem | The SIM card may be pre-inserted and covered with a sticker. If so, move to step 2. If no SIM is inserted, insert the supplied nano SIM into the slot until it clicks into place, in the direction shown. |
| 2. Connect the modem to power | Power up your Deco device using the power adaptor provided. Plug the modem unit’s power adapter into the modem and into the wall socket. |
| 3. Place the modem in a high-up and open space | Place the modem in an open space, high and ideally, away from obstacles. |
| 4. Connect the modem to the internet | Wait for the LED light on your modem to turn solid green. This can take approximately 3-4 minutes for the modem to boot up and connect to the internet. During this time, the LED will transition from yellow > flashing blue > solid blue > red > solid green |
| 5. Find your WiFi login details | Your WiFi username (SSID) and password are located at the bottom of your modem. Or on a WiFi sticker in the modem box. |
| 6. Connect your devices to the internet | Use the login details to connect your devices to your WiFi. Alternatively, you can connect via Ethernet cable using the WAN port. |
Can I use a BYO modem?
No, BYO modem is not available on our Wireless Broadband plans. We will provide you with a modem to access this service.
How long will it take for my Wireless Broadband to be set up?
Your modem will be dispatched 3 working days before your scheduled connection date. Once it arrives, simply follow the instructions in the Modem Quick Start Guide to set it up. Your Wireless Broadband will then be ready to use from your connection date.