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Contact Us

At Grey Power Electricity, we are dedicated to looking after our customers and providing the best service we can. If you would like to contact us, you can use any of the options below. Our Customer Service team are available Monday to Friday from 8am-5pm (excluding public holidays). You can also fill in our General Enquiry Form below and we will do our best to respond to you within 2 working days.

 
Phone

Phone 0800 GREY POWER (0800 473 976)
International +64 9 280 1819
Fax 09 378 4405

Email

Email For account queries email customer.care@greypowerelectricity.co.nz

Post

Post PO Box 10044, Auckland 1446

 

Manage Your Account Anytime, Anywhere

My Account is the most convenient way to manage your account online. You can view your usage and bills, check your balance, and make a payment online.

My Account

Contact Us

You can now make credit card payments and check your account balance quickly and securely using our 24/7 self-service available when you call us.

To get started, you’ll need:

  • Your Account Number
  • Your date of birth
  • The phone number linked to your account

Call Us:

0800 473 976

Our digital employee, Fern!

 

Fern is a chatbot. You can chat to her and ask questions about your Grey Power Electricity account.

No wait times and Fern is available to help you 24/7!

When speaking to Fern, it’s best to ask one question at a time and use simple or short phrases.


Chat with Fern