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Frequently Asked Questions

How easy is it to switch?

Switching rules allow Grey Power Electricity to do all the work for you. Once you agree to switch to Grey Power Electricity by sending in your request to switch (or by calling 0800 473 976), the next thing you will receive is a Grey Power Electricity welcome pack. It is very easy!

Will I be locked into a contract?

It may sound too good to be true, but one of the great features of the Grey Power Electricity offer, which is unique in New Zealand, is that we will protect your Energy Rate from increases beyond the Price Protection Rate until 31 March 2019. Delivery charges are not subject to Price Protection. As a Grey Power Electricity customer you can cancel with no penalty by giving us 30 days’ notice.

How can I get this offer?

When you receive your exclusive member letter, you can fill out the sign up form and use the pre-paid post envelope or call 0800 473 976 during work hours at any time.

Will I be disconnected or will my electricity be interrupted during the switching process?

Switching rules ensure that you will not be disconnected and the transfer to Grey Power Electricity will be smooth and automatic. We will be contracting with your local lines company on your behalf to ensure this does not happen.

What is Price Protection?

Electricity prices can go up or down depending on market conditions. Dry years come along once in a while and when they do, prices can soar upward. Competition between generators and future industry reforms will hopefully bring prices down over time. Your Grey Power Plan has Price Protection. Your Energy Rate can go up or down based on market conditions. We will protect your Energy Rate from increases beyond the Price Protection Rate until 31 March 2019. Delivery charges are not subject to Price Protection.

How much will I save?

Grey Power Electricity customers living in different regions will receive a different amount of savings as prices depend to some extent on where you live in New Zealand. Our initial analysis has shown some of our members would receive a saving as much as $300 per year. Others will receive less than that. Our call centre representatives can help you determine your savings by calling 0800 473 976. Have a current bill on hand to help you with this.

How does Grey Power Electricity compare to my current retailer?

Grey Power Electricity customers have most often made their choice for price reasons. However, many customers have switched for reasons other than price. Grey Power Electricity has a very innovative approach and a transparent bill and was the fastest growing company in New Zealand in 2012.

Do they supply in my area?

Grey Power Electricity can provide customers with electricity in most parts of the country. If you would like to confirm where please call 0800 473 976.

Do they supply gas?

Yes, they do. Grey Power Electricity can take care of both your Natural Gas and LPG needs. To find out more about our gas products, please click here.

Will I still get my Lines Company Dividend?

Absolutely. The annual dividend you receive is from the lines company trust in your area. Grey Power Electricity will be contracting with that company to deliver your power.

Does it cost to change retailers?

Switching is free. However, your current retailer may have locked you into a contract with exit penalties so be sure to ask our Customer Service Representative when you call how to deal with this issue. Remember with Grey Power Electricity we do not lock you into a contract with penalties so you will never face the situation again as a customer with us.

Does Grey Power benefit from Grey Power Electricity?

Yes. Grey Power will receive a small amount to cover their costs and to strengthen their balance sheet to improve the services they provide to members.

How long is the offer going to be available for?

This arrangement is a long term commitment and we expect Grey Power Electricity to always be available to Grey Power members.

Are they a generator?

Grey Power Electricity and Pulse Energy are independent retailers. This positions them to have access to the lowest priced power available on the forward electricity market. Generators compete with each other every hour, every week and every month. Grey Power Electricity and Pulse Energy will continually watch the outcomes of this competition and convert the best prices they can into supply for Grey Power Electricity customers.

Which is the best way to sign up?

Responding to your introduction letter is the fastest way. Alternatively, we have a Grey Power Electricity support team on standby at 0800 473 976. You can also send an email to greypower@pulseenergy.co.nz and request to be signed up.

What is the best time to call and sign up?

Calling in the week during work hours will provide the fastest response.

How long does it take to sign up?

Signing up should only take you a few minutes.

Do I get a prompt payment discount (PPD)?

You will not need one. As a member of Grey Power we believe you will pay on time. You will receive a price that is equivalent to receiving a prompt payment discount without any fear of losing the discount if you miss a payment. Our support team can help you if you miss a payment. Choosing to pay by direct debit is the best way to avoid this situation — and you will receive a lower price if you do!

Can I pay at New Zealand Post?

Of course.

Can I pay the same amount every month?

Absolutely. We have a very easy to use option where you pay a level amount each month regardless of your usage. This takes the sting out of winter bills and allows you to budget your expenses much better. Simply choose the SmoothPay option when you sign up.

Why did Grey Power pick Pulse?

We liked their independence, their commitment to customer service and their willingness to help Grey Power receive better rules and electricity market conditions. In Pulse, we found a like-minded partner who was willing to promise a low priced package into the future. After six years of being in operation, they have developed their billing and customer service to a level that will work well for our members.

How did Grey Power negotiate the supply arrangement?

Grey Power has been working since April 2013 exploring offers from various electricity retailers. We conducted a thorough competitive bid from all interested retailers. Pulse won out over all other bidders. Their innovations and customer friendly features in their offers were significantly better than their competition.

What if I have a Smart Meter?

With a smart meter you will be able to choose a price plan that has a higher price during the day than at night. This will create the opportunity to use more power at night and potentially save money. This will be your choice so consider it carefully. You will have your meter read remotely so you will not have to deal with a meter reader at your door.

Can I find this offer on the “Powerswitch” web site?

No, this offer is exclusive to Grey Power members only.

Can I cancel if I change my mind?

Absolutely. You can change your mind and terminate without a penalty if you provide 30 days’ notice. If you cancel you will be required to pay any outstanding amounts.

Why are the prices different for different people?

Prices vary across New Zealand for many reasons, but primarily it is because not all lines charges are the same. In addition, power costs are higher in remote areas due to the cost of transmitting power through transmission lines.

Are there any special or hidden fees?

Grey Power Electricity will soon be known for the most transparent bill in the market. We will endeavor to make sure that all items on the bill are easily understood.

What happens after I switch?

You will receive a welcome pack and your first invoice will come about 30 days after that.

Do you send out paper bills in the mail?

Yes. However, you can save money if you are happy to receive your bill by email. Click here to find out how to read your bill.

How have you been able to offer such a low price?

Pulse will buy the power from the wholesale market. Competition between generators will ensure the prices they purchase at are competitively acquired. They have no interest in protecting prices in any particular generating plant.

Who do I call if my power goes out?

Your local lines company will be contracted to ensure you receive the power you purchase. You can call them first, and if you do not receive an adequate response, please feel free to call 0800 473 976 to speak to one of our Customer Service Representatives.

What happens to my personal information?

Your information will be protected by Grey Power Electricity. Under privacy laws we will not be making any private information available to third parties outside of the partnership. The information will not be used for any other purpose than for the delivery of electricity to your residence.

Currency

The currency used throughout this site is New Zealand Dollars.